- Return Policy
Return Policy For Manufacturer Defects:
Because of the nature of our products, all sales are final if there is no manufacturer defect.
Manufacturer defects are rarely discovered because every product is inspected prior to shipping. If for some reason, a defect is discovered within the first 14 days, we will be happy to replace or exchange the item in question via store credit.
Returns must be complete with parts, accessories, packaging, etc. Products with defects caused by misuse, abuse, accidents, modifications, negligence, failure to adhere to normal operating instructions, repairs or attempts at repairs, lack of proper routine maintenance and other causes beyond the control of Dorco Prime are not covered in this policy.
How To Return An Item:
Simply e-mail us within 14 days of receipt of your order to receive a return authorization label. When a return authorization label is issued, we will provide shipping instructions.
**NOTICE** ALL RETURNS MUST HAVE A RETURN AUTHORIZATION LABEL ISSUED PRIOR TO SENDING BACK OR OUR TEAM CANNOT ACCEPT THE PACKAGE.
Products must be returned with all original materials included with the shipment. Include your return authorization communication inside the package and mail it back per our instructions.
If the returned item is accepted after inspection at our warehouse, you will receive online store credit for the original purchase price, plus sales tax and shipping costs if applicable.
For any other questions, please contact us.